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You will receive a prompt, timely response to your inquiry, usually the same day you contact us. The right people from our company will discuss the potential job with you. We are going to want to know the urgency of the service required. Tell us your special instructions, and the names of key decision makers with whom we will work. We will get back to you with recommendations, schedules, and alternate opportunities. After You Place the Order You are assured of timely performance. We will work with you to accomplish the following: A prejob conference is recommended for our mutual understanding. Jointly we will determine access to the job--work schedule and working temperature conditions-clean up requirements--a time schedule--job site neatness and-interior protection needs. We will work with your company personnel and you. We will explain the work that is going to be done and see if there is any question or change that needs to be considered. You are given a 24-hour emergency phone contact. Whenever you need us we are available. Our foremen are equipped with pagers for quick response to you and your company needs. During the Job-Working With You: As part of our normal customer service operation we invite you to see the work as it is being constructed. Upon your specific request, we will deliver Polaroid or video pictures to you showing the work that has been constructed. We want the opportunity to point out to you the value we deliver by attention to detail.You can be assured safety will be an utmost priority on your project. Our company has one of the most effective safety programs in the industry. You do not want an unsafe work environment for your company people. We will introduce you to our working foreman. He is trained and experienced and can insure the field detail and effort which add quality and value to the finished product. Our craftsmen, on the average, have 15 years experience. After the Job-Working With You: Upon completion of the job there will be a job inspection. This gives both of us a chance to communicate and to determine if we have met your expectations. You will be given our itemized rating survey. We want your candid response to the work and the factors surrounding the work. The president of our company may ask for an interview to further review the job and assure your satisfaction. Ongoing Relationship Ongoing Relationship We will maintain a continuing file so we can discuss all of your roofing and sheet metal needs with you whenever you wish. We will offer you our Sentry maintenance program. We want the opportunity to listen to your comments, to understand your needs, and to understand if we have been able to deliver the kind of customer service that you wanted. Call Us and Experience Our Customer Service. |
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